INTERESTING FACTS & GENERAL TERMS AND CONDITIONS

From A to Z, here you will find all the things you need to know for a completely relaxing holiday at our hotel Verwall.

Arrival and departure

  • On the day of arrival the booked room is at your disposal from 15.00 o'clock.
  • On the day of departure we kindly ask you to vacate the room by 11.00 am. If you wish to stay longer in the room, please contact the reception. In case of departure after 14.00 o'clock we reserve the right to charge the accruing fee with a daily rate.
  • Late departure PLUS use of the bathing world, sauna areas and afternoon buffets until 17.00: adults 25,00€, children (5-17 years )16,00€.

  • Early arrival PLUS with breakfast buffet: adults 16,00€, children (5-17 years )pay 10,00€.

 

Discounts

  • Cancellation of half board until 11.00 am: -32,00€
  • Children from 0 to 4 years in parents room: 100%
  • Children from 5 to 17 years in parents room: 40%
  • Early booking bonus: For fixed bookings of at least 3 nights up to 180 days before arrival, you will receive a 5% discount on the booked stay. Special offers and packages are excluded.
  • Last minute discount for a booking from 14 days before arrival you get 5% discount

Pets

  • Your beloved pets are welcome here with us. For dogs, we charge a daily fee of 16 € (food excluded).
  • Please understand that dogs are not allowed to the restaurant and the wellness area.

Internet

  • In the entire hotel you will be able to use our wireless internet connection. You will receive the access code at the reception.

Tourist tax

All prices are exclusive of the local tourist tax of 2,10 € (in summer) or rather 2,30 € (in winter) for all guests over the age of 14.

Travel cancellation insurance

  • In order to be prepared for all inconveniences, we recommend you to effect a travel cancellation insurance on www.europaeische.at.

Reception

  • Our reception is at your disposal from 7 a.m. to 10 p.m.

Cancellation conditions

Due to the current uncertain situation we have changed our cancellation policy for summer 2021 as follows:

  • Free rescheduling of your booked vacation dates in summer 2021.
  • No deposit required for your booking.
  • No cancellation fees until 5 days before arrival.

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Cancellation conditions valid from December 2021 again

  • Up to 30 days before arrival no fees.
  • From 29 to 14 days before arrival 20%.
  • From 13 to 3 days before arrival 80%.
  • From 2 days , in case of no-show or early departure we charge 100% of the booked stay.
  • The Austrian hotel contract regulations apply.

Wellness treatments

  • We recommend you to arrange your desired wellness appointments already prior to your arrival via phone, fax or email. You will only have to confirm them at your arrival.
  • Should you not be able to keep your appointment, we kindly ask you to cancel it in due time.

Methods of payment

  • We gladly accept cash, debit card (EC card), VISA, Mastercard.

Rooms

  • All rooms are equipped with bath tub or shower and toilet, beach bag (bathrobe, slippers), care selection in the bathroom, hairdryer, vanity mirror, safe, TV, phone and umbrella as well as most of them dispose of a balcony. The different room categories refer to the respective room size.
  • Please understand that we cannot definitely guarantee particular room numbers, cardinal directions or floor numbers. We will be glad to guarantee your booked room category.
  • As a health-oriented hotel, we ask you to understand that all of our rooms are non-smoking. This also applies to the restaurant and the bar. Smoking is allowed on the balcony; please ask our staff for ashtrays.

 

Changes and errors excepted.